Shipping Policy
1. Introduction
At Dehar Exports, we are committed to delivering high-quality 925 Sterling Silver Jewellery safely and efficiently to our customers worldwide. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and customer responsibilities.
By placing an order with Dehar Exports, you agree to the terms outlined in this Shipping Policy.
2. Shipping Coverage
We proudly ship our products to customers worldwide, subject to applicable export regulations and import restrictions of the destination country.
If shipping is unavailable to your country or region, we will notify you before confirming your order.
3. Order Processing Time
Orders are generally processed within 2 to 7 business days after:
- Order confirmation
- Receipt of full payment
- Completion of any required order verification
Customized, OEM, private label, or bulk orders may require additional production time depending on product specifications and order quantity. Estimated production timelines will be communicated during the quotation or order confirmation process.
Business days exclude weekends, public holidays, and any officially declared holidays in India.
4. Shipping Partners
Unless otherwise agreed in writing, all international shipments are dispatched under DAP (Delivered at Place) Incoterms.
Under DAP terms:
- Dehar Exports is responsible for arranging transportation to the agreed destination.
- The buyer is responsible for customs clearance, import duties, VAT, GST, local taxes, import permits, and any other charges imposed by the destination country’s authorities.
- Any costs arising after arrival at the destination due to customs or local regulations remain the buyer’s responsibility.
5. Shipping Terms (Incoterms)
We make every reasonable effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate.
However:
- Product images are provided for reference purposes.
- Colours may vary depending on screen settings and photography.
- Minor variations in finish, dimensions, weight, stone placement, polishing, and craftsmanship may occur due to handcrafted production processes and manufacturing batches.
- Product weights are approximate.
- Stone sizes and colours may vary slightly.
Such variations shall not be considered manufacturing defects.
6. Shipping Charges
Shipping costs are calculated based on factors including:
- Destination country
- Package weight
- Package dimensions
- Order value
- Courier service selected
Shipping charges will be communicated during quotation or order confirmation unless otherwise agreed.
7. Delivery Time
Estimated delivery times vary depending on the destination, customs clearance, and courier operations.
While most international shipments are delivered within the estimated transit period provided by the courier, delivery times are estimates only and are not guaranteed.
Dehar Exports shall not be held responsible for delays caused by:
- Customs inspections
- Government authorities
- Weather conditions
- Transportation disruptions
- Airline or courier delays
- Public holidays
- Force majeure events
8. Shipment Tracking
Once your order has been dispatched, we will provide the applicable shipment tracking details (where available).
Customers are responsible for monitoring shipment progress and coordinating with the courier if additional documentation or customs information is requested.
9. Customs, Duties & Import Taxes
International buyers are solely responsible for:
- Import duties
- Customs clearance
- VAT
- GST
- Local taxes
- Brokerage fees
- Import licenses or permits
- Any additional charges imposed by the destination country
Failure to complete customs clearance or pay applicable charges may result in shipment delays, storage charges, return of goods, or disposal by local authorities. Any such costs shall remain the responsibility of the buyer.
10. Delivery Address
Customers are responsible for providing accurate and complete shipping information.
Dehar Exports shall not be liable for delays, additional shipping charges, failed deliveries, or returned shipments resulting from:
- Incorrect addresses
- Incomplete addresses
- Incorrect postal codes
- Incorrect recipient information
- Failure of the recipient to accept delivery
Additional shipping charges resulting from address corrections or re-delivery requests may be charged to the customer.
11. Inspection Upon Delivery
Customers are required to inspect all shipments immediately upon receipt.
If the shipment shows signs of damage, tampering, or incorrect contents, customers should:
- Take clear photographs of the package and products.
- Retain all original packaging materials.
- Notify Dehar Exports within 24 to 48 hours of delivery.
Claims reported after this period may not be accepted.
12. Damaged or Incorrect Shipments
If an order arrives:
- Damaged during transit, or
- Containing incorrect products supplied by Dehar Exports,
please contact us within 24 to 48 hours of delivery with:
- Order number
- Photographs of the damaged package and products
- Description of the issue
Upon verification, Dehar Exports will determine the appropriate resolution, which may include replacement, repair (where applicable), or another mutually agreed solution.
13. Undeliverable or Returned Shipments
If a shipment is returned due to:
- Customer unavailability
- Refusal to accept delivery
- Failure to complete customs clearance
- Incorrect shipping information
- Non-payment of import duties or taxes
the customer shall be responsible for:
- Return shipping charges
- Re-shipping charges
- Customs penalties
- Storage charges
- Any additional expenses incurred
Refunds, if applicable, will be processed only after deduction of all related costs.
14. Order Consolidation
Where practical and agreed upon, multiple orders may be consolidated into a single shipment to optimize shipping costs and logistics.
15. Force Majeure
Dehar Exports shall not be responsible for shipping delays or failure to deliver arising from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Pandemics
- War
- Civil unrest
- Government restrictions
- Customs delays
- Transportation disruptions
- Airline cancellations
- Labour strikes
- Power failures
- Communication failures
Delivery schedules affected by such events shall be extended for the duration of the disruption.
16. Changes to This Shipping Policy
Dehar Exports reserves the right to modify this Shipping Policy at any time without prior notice.
The latest version will always be available on our website with the updated revision date.
17. Contact Us
For any shipping-related questions or assistance, please contact us:
Dehar Exports
Email: sales@deharexports.com
Phone: +91 9227112279
We are committed to providing prompt assistance regarding shipping, tracking, and delivery inquiries.