Returns & Refund Policy
1. Introduction
At Dehar Exports, customer satisfaction and product quality are our priorities. Every order undergoes quality inspection before dispatch. As an international supplier and exporter of 925 Sterling Silver Jewellery, our Returns & Refund Policy is designed to provide a fair resolution in the event of shipping damage or shipment errors.
By placing an order with Dehar Exports, you agree to this Returns & Refund Policy.
2. Eligibility for Returns
Returns are accepted only under the following circumstances:
- Products are damaged during transit.
- Incorrect products have been supplied by Dehar Exports.
Returns requested for any other reason may not be accepted unless approved by Dehar Exports in writing.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- OEM or private label products.
- Custom-designed or made-to-order jewellery.
- Products that have been worn, altered, repaired, or modified after delivery.
- Products damaged due to improper handling, misuse, accidents, or normal wear.
- Products showing signs of chemical exposure, improper storage, or unauthorized cleaning.
- Products returned without prior authorization.
- Claims reported after the specified reporting period.
4. Reporting a Claim
Customers must inspect all shipments immediately upon delivery.
Any claim relating to transit damage or incorrect items must be reported within 24 to 48 hours of receiving the shipment.
Claims submitted after this period may not be accepted.
5. Required Documentation
To process a return request, customers must provide:
- Order number or invoice number.
- Description of the issue.
- Clear photographs of the affected products.
- Photographs of the outer shipping carton and internal packaging.
- Any additional information reasonably requested by Dehar Exports.
Failure to provide sufficient documentation may delay or prevent claim approval.
6. Return Authorization
No product should be returned without obtaining written approval from Dehar Exports.
If a return is approved, we will provide return instructions, including the designated return address and any applicable shipping requirements.
Unauthorized returns may be refused or returned to the sender at the sender’s expense.
7. Return Shipping Costs
If the return is due to an error by Dehar Exports, including:
- Incorrect products supplied, or
- Verified transit damage,
Dehar Exports will determine the appropriate resolution, which may include reimbursement of reasonable return shipping costs, replacement of products, or another mutually agreed solution.
For all other approved returns, the customer is responsible for all return shipping expenses, customs charges, duties, taxes, insurance, and related costs.
8. Inspection of Returned Products
All returned items are subject to inspection upon receipt.
If inspection confirms that the products meet the conditions for an approved return, Dehar Exports will proceed with the agreed resolution.
If inspection reveals that the products do not qualify under this policy, the return request may be declined, and the products may be returned to the customer at the customer’s expense.
9. Refunds
Where a refund is approved, it will be processed using the original payment method wherever reasonably possible.
Refunds may include:
- Full refund.
- Partial refund.
- Replacement products.
- Credit toward a future order.
The appropriate remedy will be determined based on the nature of the claim.
Bank charges, currency conversion fees, and other financial institution charges are generally non-refundable unless otherwise agreed.
10. Replacement Products
Where replacement is considered the most appropriate resolution, replacement products will be manufactured or dispatched as soon as reasonably possible, subject to product availability and production schedules.
Replacement shipments may be sent separately from future orders.
11. Damaged Shipments
If a shipment arrives visibly damaged:
- Do not discard the packaging.
- Photograph the package before opening.
- Photograph all damaged products.
- Notify Dehar Exports within 24 to 48 hours.
Failure to preserve evidence of transit damage may affect the outcome of the claim.
12. Incorrect Shipments
If you receive products that differ from your confirmed order:
- Notify us within 24 to 48 hours.
- Do not use, alter, or distribute the products.
- Keep all products in their original condition until further instructions are provided.
13. Customs Delays or Import Issues
Returns or refunds will not be issued due to:
- Customs clearance delays.
- Import restrictions.
- Failure to obtain import permits.
- Non-payment of customs duties, VAT, GST, or other taxes.
- Shipment refusal by the customer without a valid reason covered under this policy.
These matters remain the responsibility of the buyer.
14. Cancellation vs. Returns
Order cancellations are governed separately under our Cancellation Policy.
Once products have been shipped, cancellation requests will generally not be accepted.
15. Limitation of Liability
To the maximum extent permitted by law, Dehar Exports shall not be liable for:
- Indirect or consequential losses.
- Loss of profits.
- Business interruption.
- Customer resale losses.
- Market value fluctuations.
- Delays caused by third-party logistics providers or customs authorities.
Our total liability relating to any approved claim shall not exceed the amount paid for the affected products.
16. Changes to This Policy
Dehar Exports reserves the right to modify this Returns & Refund Policy at any time.
Any updates will be published on this page with the revised “Last Updated” date.
17. Contact Us
If you have questions regarding returns or refunds, please contact us:
Dehar Exports
Email: sales@deharexports.com
Phone: +91 9227112279
Our team will review your request and respond as promptly as possible.