Cancellation Policy
1. Introduction
At Dehar Exports, we strive to process and fulfill orders efficiently. As many of our products are manufactured, sourced, or customized specifically for each customer, order cancellations are subject to the terms outlined in this Cancellation Policy.
By placing an order with Dehar Exports, you acknowledge and agree to this Cancellation Policy.
2. Order Confirmation
An order is considered confirmed once:
- The order has been accepted by Dehar Exports.
- The required advance payment has been received and cleared.
- Production, sourcing, or procurement has been scheduled.
Once an order is confirmed, cancellation requests will be handled in accordance with this policy.
3. Cancellation Before Production
Customers may request cancellation of an order before production, sourcing, or procurement has commenced.
Cancellation requests must be submitted in writing via email to:
If the cancellation request is approved, any eligible refund will be processed after deducting any non-recoverable costs already incurred, if applicable.
4. Cancellation After Production Begins
Once production, sourcing, procurement, or product customization has commenced, the order cannot be cancelled.
This includes situations where:
- Manufacturing has started.
- Materials have been procured specifically for the order.
- Products have entered quality inspection or packaging.
- Products are ready for dispatch.
5. Custom, OEM & Private Label Orders
Due to the personalized nature of these orders, the following cannot be cancelled after production has commenced:
- OEM manufacturing orders.
- Private label orders.
- Custom-designed jewellery.
- Made-to-order products.
- Products manufactured according to customer specifications.
Customers are encouraged to carefully review all product specifications, designs, quantities, and approvals before confirming such orders.
6. Cancellation After Shipment
Once an order has been dispatched or handed over to the courier, cancellation is no longer possible.
Any concerns after dispatch will be handled in accordance with our Returns & Refund Policy, where applicable.
7. Failure to Complete Payment
If payment is not received within the agreed time frame, Dehar Exports reserves the right to:
- Cancel the order.
- Suspend production.
- Revise pricing.
- Reallocate inventory to other customers.
Any future order will require a new quotation and order confirmation.
8. Order Modifications
Requests to modify an order after confirmation, including changes to product specifications, quantities, packaging, shipping details, or customization, are subject to approval by Dehar Exports.
If production has not yet commenced, reasonable efforts will be made to accommodate the requested changes.
Once production has started, modifications may not be possible or may result in additional charges and revised delivery timelines.
9. Refunds for Approved Cancellations
Where a cancellation request is approved before production has commenced, refunds, if applicable, will be processed using the original payment method wherever reasonably possible.
Refund amounts may be reduced by:
- Banking charges.
- Currency conversion fees.
- Administrative costs.
- Any non-recoverable expenses already incurred in relation to the order.
Refund processing times may vary depending on the financial institutions involved.
10. Cancellation by Dehar Exports
Dehar Exports reserves the right to cancel or refuse any order under circumstances including, but not limited to:
- Product unavailability.
- Pricing or typographical errors.
- Regulatory or export restrictions.
- Suspected fraudulent or unauthorized transactions.
- Non-compliance with applicable laws.
- Force majeure events.
If an order is cancelled by Dehar Exports before shipment and payment has already been received, any eligible refund will be processed in accordance with applicable circumstances.
11. Force Majeure
Dehar Exports shall not be liable for delays, cancellations, or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:
- Natural disasters.
- Floods.
- Earthquakes.
- Fire.
- Pandemics.
- War.
- Civil unrest.
- Government actions.
- Export or import restrictions.
- Customs delays.
- Labour strikes.
- Transportation disruptions.
- Power failures.
- Communication network failures.
In such circumstances, order timelines may be extended or orders may be cancelled if fulfillment becomes impossible.
12. Changes to This Policy
Dehar Exports reserves the right to update or modify this Cancellation Policy at any time.
Any revisions will be published on this page with an updated “Last Updated” date.
Continued use of our website or services after such updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact us:
Dehar Exports
Email: sales@deharexports.com
Phone: +91 9227112279
Our team will review all cancellation requests promptly and respond in accordance with this policy.